SELF ASSESSMENT
In this module
applied in the "call center" area as students we had the opportunity
to meet Carlos García as our professor, it was very impressive to know the way
he teach and I really liked the methodology that he used in the classes with
the purpose that we were focused in the process of learning, participation was
one of the main evaluation criteria in order to know if we were understanding
what he was explaining, honestly my participation in the classes was average
due to I'm a little shy to participate, I recognize that is a weakness I
have, but I consider that I can improve it, but it doesn't mean that I did not
understand each topic explained, however there was a meaningful learning
through the knowledge that he has transmitted to us in each class, because at
the beginning I didn't have any knowledge related to this area, everything was
new to me, but I acquired a lot of vocabulary that is necessary in order to
increase my skills.
I consider
that I've worked hard because I have read all the information posted on the
blog, as well as I have expressed my point of view in the comments about what I
learned and understood through the reading of these topics that are
interesting, necessary and useful to know at the time to put it into practice if in the
future I want to work in the call center industry.
I
have had an excellent attitude in class and I attended all because I think it
is very important to be present and I take into account that one day that I not attend
to classes I'm going to lose the opportunity to learn something new because
acquiring knowledge is a great help to increase my aptitudes and thus to be
able to develop myself in the professional field. I have also shown interest paying
attention in classes in order to have a better understanding of each topic. I also
consider that the whatsApp group was a great help for feedback and also to
clarify doubts and share important information.
As a
conclusion having
attended this course it has been a wonderful experience because I have learned
a lot, furthermore I have fulfilled with all the activities that are necessary
for a greater learning. Reflecting my attitude in this module I evaluate myself
based on 8 because I consider that I have been responsible with my obligations
as a student willing to learn the new that is to come.
“English applied to call centers”
Name: Martha Yesenia Berrios Santos
I liked your work
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